Frequently Asked Questions
Find answers to common questions about LIAN LI products, shipping, and technical support.
Where can I purchase authentic LIAN LI products?
LIAN LI products are available through our official website and a network of authorized global distributors and retailers. To ensure you receive a genuine product with a full warranty, please avoid purchasing from unauthorized third-party marketplace sellers.
What is the standard warranty period for PC cases and fans?
We offer a 1-year warranty on our PC cases and a 2-year warranty on our UNI FAN series and Galahad AIO coolers. This covers manufacturing defects and hardware malfunctions under normal usage conditions.
How do I track my order shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website. Shipping typically takes 3-7 business days depending on your location.
What is your return policy for damaged or defective items?
If your product arrives damaged or exhibits a defect upon arrival, please contact our support team within 15 days of receipt. We will provide a prepaid return label and arrange for a replacement or a full refund.
Are LIAN LI products compatible with third-party RGB software?
Yes, most of our ARGB products, including the UNI FAN and STRIMER series, are compatible with major motherboard software such as ASUS Aura Sync, MSI Mystic Light Sync, and Gigabyte RGB Fusion via our L-Connect 3 software.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.